1. ACCEPTANCE OF TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Nora (currently operating as a pre-incorporation entity in Taiwan, hereinafter referred to as "Nora," "Company," "we," "us," or "our"), governing your access to and use of the Nora platform, including our website, mobile applications, AI-assisted dashboard, and marketplace services (collectively, the "Service").

BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. If you do not agree to these Terms, you may not access or use the Service.

ARBITRATION NOTICE: THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 13). IT AFFECTS YOUR LEGAL RIGHTS. PLEASE READ IT CAREFULLY.

2. SERVICE DESCRIPTION AND NATURE OF RELATIONSHIP

2.1 The Platform

Nora provides a hybrid wellness ecosystem that functions as:

A Marketplace: Connecting users seeking wellness guidance ("Clients") with independent third-party providers, including but not limited to nutritionists, fitness coaches, and wellness consultants ("Professionals").
An AI-Assisted Tool: Utilizing artificial intelligence to aggregate health data, generate summaries, and facilitate communication.

2.2 Independent Contractor Relationship

You acknowledge and agree that Nora is a technology platform, not a healthcare provider or staffing agency. The Professionals available through the Service are independent contractors, not employees, partners, or agents of Nora. Nora does not control, supervise, or control the manner, means, or methods by which Professionals provide their services.

2.3 No Medical Advice

THE SERVICE AND AI-GENERATED CONTENT ARE FOR INFORMATIONAL PURPOSES ONLY. NORA IS NOT A LICENSED MEDICAL PROVIDER. NO DOCTOR-PATIENT RELATIONSHIP IS CREATED BY YOUR USE OF THE SERVICE. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION.

3. ACCOUNT REGISTRATION AND SECURITY

3.1 Account Creation

To access the Service, you must create an account by providing accurate, current, and complete information. You are solely responsible for the activity that occurs on your account and for keeping your account password secure.

3.2 Account Types

Client Accounts: For individuals seeking wellness services.
Professional Accounts: For providers offering services. Professional accounts are subject to additional verification, credentialing checks, and a separate "Professional Services Agreement."

3.3 Age Requirements

The Service is intended solely for users who are eighteen (18) years of age or older. Any registration by, use of, or access to the Service by anyone under 18 is unauthorized and a violation of these Terms.

4. BOOKING, PAYMENTS, AND CANCELLATIONS

4.1 Fees and Billing

Nora utilizes third-party payment processors (e.g., Stripe) to link your payment method. You authorize us to charge your designated payment method for:

Subscription Fees: Recurring fees for access to the Nora AI platform and dashboard.
Service Fees: Fees for sessions or plans purchased from Professionals.
Platform Fees: A service charge retained by Nora for facilitating the transaction.

4.2 Marketplace Transactions

When you book a Professional, you are entering into a transaction directly with that Professional. Nora facilitates the payment collection as a limited payment collection agent for the Professional.

4.3 Cancellation and No-Show Policy

By Client: Cancellations made less than 24 hours before a scheduled session may be subject to a cancellation fee of up to 100% of the session price, as determined by the specific Professional’s policy.
By Professional: In the event a Professional cancels or fails to attend, a full refund for that specific session will be issued to your account credits.

5. ARTIFICIAL INTELLIGENCE AND DATA USAGE

5.1 AI Functionality

The Service utilizes Generative AI technologies (including but not limited to OpenAI and Google Gemini models) to analyze data and generate content ("AI Outputs"). You acknowledge that:

AI Outputs may contain errors, "hallucinations," or inaccuracies.
You must verify all dietary and fitness recommendations before implementation.
Nora is not liable for actions taken based on AI Outputs.

5.2 Data Usage License

By using the Service, you grant Nora a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and process your anonymized health and activity data to:

Provide the Service to you.
Train and improve our AI models (on an aggregated, non-personally identifiable basis).

6. USER CONDUCT AND PROHIBITED ACTIVITIES

You agree not to engage in any of the following prohibited activities:

Circumvention: Attempting to pay Professionals outside the Nora platform to avoid Platform Fees.
Harassment: Harassing, threatening, or defrauding Users or Professionals.
Scraping: Using automated systems (robots, spiders) to access the Service.
Reverse Engineering: Attempting to decipher, decompile, or reverse engineer any of the software or AI algorithms used to provide the Service.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Nora IP

The Service, including the "Eden-style" design interface, the "Nora" logo, algorithms, software, and original content, is the exclusive property of Nora and its licensors.

7.2 User Content

You retain ownership of the data and content you upload. However, you grant Nora a license to display this content to the Professionals you have authorized to view your dashboard.

8. THIRD-PARTY SERVICES AND LINKS

The Service may contain links to third-party websites, services, or wearables (e.g., Apple Health, Oura). Nora is not responsible for the content, privacy policies, or practices of any third-party services.

9. DISCLAIMERS AND LIMITATION OF LIABILITY

9.1 DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NORA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NORA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

(A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE;

(B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OR PROFESSIONALS;

9.3 CAP ON LIABILITY

IN NO EVENT SHALL NORA'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100.00) OR THE AMOUNTS PAID BY YOU TO NORA FOR THE PAST SIX MONTHS OF THE SERVICE.

10. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Nora, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with: (i) your access to or use of the Service; (ii) your violation of these Terms; or (iii) your violation of any third-party right, including without limitation any intellectual property right or privacy right.

11. TERMINATION

11.1 Termination by You

You may terminate these Terms at any time by closing your account and discontinuing your use of the Service.

11.2 Termination by Nora

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

12. GOVERNING LAW AND DISPUTE RESOLUTION

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Taiwan (Republic of China), without regard to its conflict of law provisions.

12.2 Dispute Resolution

Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by the exclusive jurisdiction of the Taipei District Court in Taipei, Taiwan.

12.3 Future Transition

You acknowledge that Nora intends to incorporate in the State of Delaware, USA. Upon such incorporation and notice to you, these Terms shall automatically update to be governed by the laws of the State of Delaware.

13. GENERAL PROVISIONS

13.1 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.

13.2 Entire Agreement

These Terms constitute the entire agreement between you and Nora regarding the Service and supersede all prior and contemporaneous written or oral agreements between you and Nora.

13.3 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Nora's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. Nora may freely assign or transfer these Terms without restriction.

13.4 Contact Information

If you have any questions about these Terms, please contact us at:

Email: legal@findnora.com